SoftwareFDR PlatformFulfillment, Delivery & Returns (FDR)

For most eCommerce brands, the order fulfillment, delivery and returns management processes are carried out by different partners using different tech stacks. Keeping everyone on the same page alone is a full time job.

We at 3LINX believe things should be easier and built our platform to unify visibility into 3 separate parts of the eCommerce execution process into a single control tower app.

Fulfillment module covers everything inside the 4 walls of a warehouse. Delivery module covers everything from the warehouse to the customer door. Returns module covers everything to do with facilitating returns from the customer door to the warehouse. Keep everyone on the same page and focus on growing your business.

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Multi-Channel Integrations

3LINX connects to wherever you sell. Web Forms, Flat-Files, API, EDI ... regardless of the communication flavor, we simplify the connection and ongoing communication with your sales channels.
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/ eCommerce (Shopify, Big Commerce etc)
/ Marketplaces (Amazon, Wayfair etc)
/ Dropship (Target.com, QVC, Rithum etc)
/ B2b Wholesale (B2b Relationships without EDI)
/ B2B Retail (B2B Relationships with EDI)
/ Custom (Bespoke connections)

Intelligent Order Routing

Using sophisticated order routing rules, we simplify the process of routing orders to the optimal warehouse for fulfillment.

Ship orders complete from the facility closest to the customer or split line items based on rules to ship from:
/ Your Facility: Your own warehouse
/ 3PL: Optimal 3PL from your distributed inventory
/ FBA: Inventory within the FBA network
/ Dropship: Select from dropship vendors

Did we mention we can connect to ANY sales channel? And ANY 3PL running ANY WMS?

Its time to setup the rules and watch the magic happen.

Rate Shopping Carrier Optimization

So you got the right order routed to the right facility. Great - however, there is one more step: Optimal carrier / ship method selection.

Ever found staff on the warehouse floor selecting Next Day Air for packages that would meet delivery SLA by Ground? We have. How about the person who has memorized the zones table? What is this 1984?

Use our tech to rate shop between multiple carriers and ship methods to select the cheapest ship method that meets the delivery SLA. Provide real-time visibility to your ops teams and customers on exactly when they can expect to receive their orders.

Customers care about getting the right product when they expect it. Not how pretty your website is or how cool the tech is.

They value results. 3LINX helps you achieve them.

Branded Returns Portal

Want repeat life-long customers? Take care of them post-purchase by providing a simple path to return / exchange ordered products. Communicate proactively and take care of their concerns and they will reward you with loyalty.

For each order we process, 3LINX provides brands and their customers a Unified Tracking Page (via secure link) with real-time visibility into the fulfillment, delivery and returns process. Oh, we can also push these updates via email and/or text.

See up to 36 different order statuses like below to build trust. Boost transparency to build trust.
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/ Fulfillment
John G. just started picking your order
Susan P. QC'd your order and marked it Shipped
/ Delivery
UPS picked up your order
UPS is reporting a delivery exception
/ Return
Your return was picked up by FedEx
Your return received back at the warehouse

EDI Integration

Let's face it, most of the big name EDI providers (we're looking at you SPS) want to charge whatever they can get away with. Setup fees, data transfer fees, this surcharge, that fee. Yes, EDI is a necessary evil sometimes to work with large retailers but shouldn't the supplier (that's your brand) get the same love as the retailer? We think so.

For us, EDI orders are the same as order from any other source. We spare you the Ph.D. in 850, 940, 945 and 997s to allow you to focus on growing your business.

Depending on your use case, 3LINX can recommend the right EDI solution that doesn't cost you your first born and actually reduces costs.

Reduce operational Chaos.
Let us show you a better way.

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