Managing the customer interaction is a key ingredient in earning repeat business. The 3LINX Contact Center team understands this well. We manage customer interactions via phone, email, live Chat and IVR to provide an exceptional customer service experience regardless of the channel they choose.

Contact Center

We offer the following services:

Inbound

  • Direct response mail
  • Customer service functions
  • Overflow volumes
  • Clinical trial enrollment
  • Automated call initiatives

Outbound

  • Generate leads to maximize use of corporate sales teams
  • Launch a new product or provide information updates
  • Engage direct mail non-responders
  • Conduct market research/surveys
  • Confirm meeting enrollees to enhance attendance
  • Improve lead generation (obtain phone/fax #’s, email addresses, etc.)

We can also support any direct mail and/or fulfillment requirements which may be included in our clients initiatives. Please contact our sales team with your needs and we’ll be happy to assist you.