Personal Touch
Managing the customer interaction is a key ingredient in earning repeat business. In response to client requests, 3LINX launched its Contact Center group to directly handle the customer experience for its clients. We offer the following services:
Inbound phone support of:
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Direct response mail |
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Customer service functions |
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Overflow volumes |
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Clinical trial enrollment |
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Automated call initiatives |
Outbound calling to:
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Generate leads to maximize use of corporate sales teams |
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Launch a new product or provide information updates |
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Engage direct mail non-responders |
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Conduct market research/surveys |
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Confirm meeting enrollees to enhance attendance |
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Improve lead generation (obtain phone/fax #'s, email addresses, etc.) |
We can also support any direct mail and/or fulfillment requirements which may be included in our clients initiatives. Please contact our sales team with your needs and we'll be happy to assist you.
